Shipping & Returns

  • Orders are normally dispatched on the next business day after order was confirmed to the customer. Orders for delivery within Metro Manila will be delivered within 2 to 3 days from the process date of the order. Orders to be delivered to a provincial destination within Luzon will take 3 to 5 days from the process date to be delivered.

  • Flossom does not assume responsibility and shall not be liable for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of order goods by the authorized couriers. Nonetheless, Flossom shall properly coordinate with its authorized courier who is responsible for the shipment, to properly compensate the customer.

  • If you would like to return an item purchased directly on this website due to product defect, make sure that the products are still unused and in brand new condition. Afterwards, Flossom shall facilitate a replacement. Shipping and handling charges, however, are non-refundable.

  • Please advise us within seven (7) days from receipt of the item, of your intent to return an item, including the corresponding reason or actual product defect. You may send us the advice via email at A notice of replacement shall be issued to the customer once the request is approved.